Phone: (02) 4367 7277
Phone: 1300 306 694
Fax: (02) 4367 8088
Address: Suite 10 / 40 Karalta Rd, ERINA NSW 2250
Erina Office Hours:
9.00am till 5.00pm
Monday to Friday
West Gosford
Orix Car Centre (02) 4324 9995 – Weekends
OR use the Quick Enquiry Form to the right of this page.
We look forward to hearing from you!
Dispute Resolution Policy
At Astute Ability Group we value our customers and are committed to provide an impartial and without delay a solution to any disputes or complaints which may arise.
Should you have any concerns, please contact us immediately for us to learn how to serve you better and continually improve our customer service to you and our future and existing customers. Majority of cases a complaint is merely a misunderstanding that can be resolved during the intial conversation with our complaints contact person.
Our complaints contact person for you to speak with is Mhairi MacLeod details below:
Over the phone: 02 4367 7277
via email: info@astuteability.com.au by mail or in person: Suite 10, 40 Karalta Road ERINA NSW 2250
OR
Credit Ombudsman Services – this is our external dispute resolution scheme
call: 1800 138 422
email: info@cosl.com.au
Level 7, 287 Elizabeth Street
SYDNEY NSW 2000
PLEASE NOTE: We would like the opportunity to speak with you to resolve any disputes prior to you contacting the Credit Ombudsman above. Thank you for your time taken to speak with us, this will come to no cost to you as our client using these services.