Sue just received a lovely email from a customer she recently helped to purchase a vehicle:
Thankyou for dealing with the problematic fax issue with such calm and friendly attitude.
It's hard to find service these days that will even greet you with a pleasant Hello, how may I help you, usually it's yeah mate, thanks buddy.
Anyway I would just like to say.
Been a Pleasure dealing with both you and your co worker also.
Tell the boss, you deserve a pay rise!!
It's alway nice to get an unexpected thank you - well deserved Sue!